Your sock-satisfaction is our goal, so if you’re not happy for any reason with your Straight Up Socks, let us know within 30 days for free return or exchange
Refunds & Returns Policy
We are committed to making sure you are 100% satisfied with your order. We hope that you love your items from us, however, if for any reason you're not happy with your order we offer a return policy to all customers if the good is not damaged.
However, we will send you a replacement, free of charge, if you are disappointed with your order for any of the following reasons:
The product itself is flawed, the product is materially different than the design presented online.
If you are in any way unsatisfied with your purchase, please contact us
Guaranteed Protection Period
You can submit refund request up to 30 days after your delivery.
Returns accepted if product not as described, buyer get's free return shipping; or keep the product & agree refund.
Refunds aren’t always an automatic right. Businesses don’t have to give you a refund if you:
• change your mind
• buy the wrong size
• buy the wrong color.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email.
You may only cancel your order within 30 minutes of placing the order. Unfortunately after this time frame, your order may have already been processed and on its way to fulfillment.
If you need to modify/change your order please do so within 30 minutes of placing your order, otherwise it may be too late to change order size/color/reference. However, if your order has not shipped yet, we can certainly try for you. Shoot us an email ASAP for order modifications.
International returns must be made within thirty(30) days of receiving the item, provided that the item is in its original condition with hang tags still attached. Shipping costs must be paid for by the customer for all returns or exchange items unless the reason for the return/exchange is due to a product that is defective/damaged upon receipt. All Sale or Clearance items cannot be exchanged or returned.
Customs Clearance Fees/Charges
Often times, Customs vary per country, and your local postage does have the right to charge their own clearance fees. Straight Up Socks is not responsible for paying Customs charges, this charge must be paid for by the receiver of the parcel. Straight Up Socks is only responsible for sending the garment(s) to your Country, with a correct postage label and customs declaration. In the event that the customer refuses to pay the charge and the parcel gets sent back to us, we are not liable for paying shipping costs to resend the parcel back to the customer. Customer must either pay shipping costs again, or receive a refund for their items with shipping costs deducted.
Incorrect Address/ Parcel Sent Back
We do understand that sometimes, life can be super busy, and we can make mistakes on typing our address! If your parcel gets shipped back to us due to an incorrect address, we will send it back to you free of charge. However, do note that this will count toward your 1 Free Exchange Shipping, so in the case that you need to do an exchange upon receiving your parcel, we do not cover the costs, as the one free shipping has already been granted to you.
To return your product, send us an email. The return shipping cost is on us, and we will send you a pre-paid shipping label. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Enjoy your shopping !